Terms & conditions

1. About these terms

These terms and conditions govern your use of customersupportunit.store (the "website") and our telephone information line on +44 800 066 8044 (together, the "service"), operated by Customer Support Unit, 3rd Floor, 82 King Street, Manchester, M2 4WQ, United Kingdom.

By using the service you accept these terms. If you do not accept them, please do not use the service.

2. Independence and no affiliation

Customer Support Unit is an independent information and customer support guidance service. We are not affiliated with, endorsed by, sponsored by or authorised to act on behalf of any bank, money transfer operator, remittance business or currency exchange provider named on this website.

All company names, trade marks and logos referenced remain the property of their respective owners and are used only for identification and descriptive purposes.

3. What the service is and is not

We provide general information, contact guidance and support on how to deal with money transfer and currency exchange customer service issues.

We do not send, receive, hold, exchange or process money. We do not provide regulated financial advice, credit broking, payment services or claims-management services, and nothing on this website should be treated as such advice.

We are not an emergency service. If you believe you are the victim of fraud, contact your bank or provider immediately and report it to Action Fraud.

4. Call charges

Calls to +44 800 066 8044 are charged at your standard UK network rate; charges from mobiles and non-UK networks may differ. We do not operate premium-rate or revenue-sharing numbers and we never charge a fee for information given on a call.

5. Accuracy of information

We take reasonable care to keep information accurate and up to date, but provider contact details, opening hours and processes change. You should always verify details on the provider's own official website before acting.

Content is provided for general information only and does not take account of your personal circumstances.

6. Acceptable use

You agree not to misuse the service, including by submitting false information, using it for unlawful purposes, attempting to gain unauthorised access to our systems, scraping the site at scale, or sending abusive or threatening messages to our staff.

We may refuse or end a call, or restrict access to the website, where these terms are breached.

7. Your information

Any personal data you provide is handled in line with our privacy policy and UK GDPR. Please never send us full card numbers, PINs, passwords or one-time passcodes — we will never ask for them.

8. Intellectual property

The text, design, graphics and layout of this website are owned by or licensed to Customer Support Unit. You may view and print pages for your own personal, non-commercial use. Any other reproduction requires our written permission.

9. Third-party links

The website may link to third-party sites. We do not control those sites and are not responsible for their content, availability, or privacy practices. A link does not imply endorsement.

10. Liability

To the maximum extent permitted by law, we exclude liability for any loss arising from your reliance on general information provided through the service, including indirect or consequential loss and loss of profit or opportunity.

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited. Your statutory rights as a consumer are unaffected.

11. Complaints

If you are unhappy with our service, email hello@customersupportunit.store with the details. We aim to acknowledge complaints within two working days and to respond fully within ten working days.

For complaints about a regulated financial firm, you should complain to that firm first and, if unresolved after eight weeks, you may refer the matter to the Financial Ombudsman Service.

12. Changes to these terms

We may update these terms from time to time. The version published on this page applies to your use of the service. This page was last updated on 14 August 2026.

13. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save that consumers resident elsewhere in the UK may bring proceedings in their local courts.

14. Contact

Customer Support Unit, 3rd Floor, 82 King Street, Manchester, M2 4WQ, United Kingdom. Email hello@customersupportunit.store. Phone +44 800 066 8044, Monday to Friday 9:00am–5:30pm UK time.