Our services
Everything we do is information and guidance, delivered over the phone or by email. We are an independent support service and we do not move money or act for any provider.
Call +44 800 066 8044Find the right support line
We help you identify the correct official contact route for your money transfer or currency exchange provider so you are not stuck in the wrong queue.
Prepare your transfer details
We walk you through the reference numbers, ID and recipient details you will be asked for, so your call is resolved first time.
Delayed or missing transfer guidance
Step-by-step help on what to check, how long providers usually take and when a transfer should be formally traced.
Fraud and scam awareness
Guidance on recognising impersonation scams, and on the details a genuine provider will never ask you for.
Currency exchange questions
Plain-English explanations of exchange rates, fees and cut-off times so you know what you are being charged.
Complaints and escalation
How to raise a formal complaint, what the eight-week rule means and how to escalate to the Financial Ombudsman Service.
Pricing
Our guidance is free to use. Calls to +44 800 066 8044 are charged at your standard UK network rate — we do not operate premium-rate numbers and we never take payment over the phone.