Privacy policy

1. Who we are

Customer Support Unit ("we", "us") operates customersupportunit.store and the customer support line on +44 800 066 8044. We are the data controller for personal data processed through this website and helpline.

Address: 3rd Floor, 82 King Street, Manchester, M2 4WQ, United Kingdom. Email: privacy@customersupportunit.store.

2. Personal data we collect

• Contact details you give us: name, email address, phone number and the content of your enquiry.
• Call information: the phone number you call from, the time and duration of the call and notes about your enquiry.
• Technical data: IP address, device and browser type, pages visited and referring source, collected through cookies and similar technologies.

3. What we never ask for

We will never ask for your full card number, PIN, online banking password, security question answers or one-time passcodes. Please do not send these to us by email or through our forms.

4. How and why we use your data

• To respond to your enquiry and provide support guidance — lawful basis: legitimate interests, or steps taken at your request.
• To maintain, secure and improve the website — lawful basis: legitimate interests.
• To measure how our pages and adverts perform — lawful basis: your consent to non-essential cookies.
• To meet legal or regulatory obligations — lawful basis: legal obligation.

5. Cookies and advertising

We use essential cookies to make the site work. With your consent we may also use analytics and advertising cookies, including services provided by Google (such as Google Analytics and Google Ads conversion measurement), to understand traffic and measure advert performance.

Advertising partners may set cookies or use device identifiers to measure conversions and, where permitted, to show relevant ads. You can withdraw consent at any time through your browser settings, and you can opt out of personalised Google advertising via Google's Ads Settings.

We do not sell your personal data.

6. Sharing your data

• Service providers who host our website, deliver email and provide telephony, under contract and only on our instructions.
• Analytics and advertising providers where you have consented to those cookies.
• Regulators, law enforcement or professional advisers where we are legally required to disclose information.

7. International transfers

Some providers process data outside the UK. Where that happens we rely on UK adequacy regulations or the International Data Transfer Addendum to the EU Standard Contractual Clauses, together with appropriate security measures.

8. How long we keep data

Enquiry correspondence is kept for up to 24 months from your last contact. Call records and notes are kept for up to 12 months. Analytics data is retained for up to 14 months. We delete or anonymise data once it is no longer needed.

9. Security

We use encryption in transit (HTTPS), access controls and staff confidentiality obligations. No online service can be completely secure, so please avoid sending sensitive financial credentials to us.

10. Your rights

• Access a copy of the personal data we hold about you.
• Ask us to correct inaccurate data or complete incomplete data.
• Ask us to erase your data or restrict how we use it.
• Object to processing based on legitimate interests, and withdraw consent at any time.
• Request portability of data you provided to us.

To exercise a right, email privacy@customersupportunit.store. We respond within one month. If you are unhappy with our response you can complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).

11. Children

Our service is intended for adults aged 18 and over. We do not knowingly collect data from children.

12. Changes to this policy

We may update this policy. The current version applies from the date shown below. Last updated: 14 August 2026.